watsonx by IBM

ELEVATE YOUR CUSTOMER SERVICE WITH GENERATIVE AI

Leverage your data and boost customer satisfaction.

Watsonx (IBM Watson Orchestrate) is your gateway to effortless AI deployment, providing unparalleled customer experiences through data source management and optimised workflows.

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The 2025 Buyers's Guide - IBM AI Agents & Assistants.

Cost Savings and Business Benefits Enabled By watsonx Orchestrate

 

 

 

 

WHAT IS WATSONX

IBM’s AI platform for conversations, automation, and intelligence at scale.

watsonx Orchestrate is IBM’s conversational AI solution that enables users to interact naturally with systems, applications, and services — for both customers and internal teams.

Thanks to generative AI, the platform drastically reduces development complexity and costs, making AI accessible to every organization.
It sets the new standard for modern customer service and internal support.

watsonx means:

  • Natural interactions with customers and employees via voice or text

  • Smarter self-service through bots that understand context and respond intelligently

  • Fast integration with your existing tools, workflows, and channels

  • Full control over your data, governance, and AI policies

Practical applications:

  • Customer service: AI assistants answer questions 24/7 and scale with demand

  • HR & IT support: internal helpdesks automate standard questions and processes

  • Finance & operations: AI-driven interactions for status updates, reporting, and approvals

The result?

  • More efficient processes

  • More satisfied users

  • Reduced operational pressure

With watsonx, you build AI solutions that truly work — secure, scalable, and human-centric.

24/7/365
availability

Improving both customer & service desk agent experience while staying
available 24/7/365

-30%
handle time

Chatbot-augmented agents reduce interaction handle time by up to 30%

 

-7,75€
by call

Correctly routed conversations save 7.75€ per correctly routed call.

Econocom helps you deploy watsonx
to address your business needs more effectively.

RETAIL

Smarter selling. Better connections. With watsonx.
IBM watsonx gives your customer service a boost — from personalized product recommendations to real-time assistance while shopping.
Always relevant, always available.

HOSPITALS

More time for care, less for paperwork — thanks to watsonx.
IBM watsonx supports healthcare teams with intelligent triage, treatment suggestions, and automated administration.
You focus on the patient — AI takes care of the rest.

GOVERNMENT

Accessible public services with IBM watsonx.
Provide citizens with direct, easy-to-understand answers to complex questions.
watsonx makes your government portal faster, more human, and available 24/7.

TRAVEL

Every journey begins with watsonx.
Let IBM watsonx personalize the travel experience — from the first search to seamless booking and real-time assistance along the way.
Smarter travel starts here.

BANKING AND INSURANCE

Your customers deserve watsonx-level service.Answer questions faster, guide transactions smarter, and delight with personalized solutions. IBM watsonx takes your digital service to a premium level.

HR SERVICES

HR with watsonx: faster, more personal, more human.From payslips to policies, IBM watsonx gives employees instant access to the information they need.Your HR teams gain more time for what really matters.

TELECOMMUNICATIONS

Reduce pressure, enhance experience — with watsonx.
Let IBM watsonx handle repetitive questions, speed up onboarding, and deliver personalized recommendations.
Your service, but smarter.

MANUFACTURING

From production to customer contact, powered by watsonx.IBM watsonx connects customer interactions to internal systems: from product recommendations to order processing and inventory management — fully integrated with your ERP, CRM, or OMS.

DOWNLOAD THE WHITEPAPER

The 2025 Buyer's Guide - IBM AI agents & assistants. Cost Savings and Business Benefits Enabled By Watson Assistant.