WATSONX by IBM
ELEVATE YOUR CUSTOMER SERVICE WITH GENERATIVE AI
Leverage your data and boost customer satisfaction.
Watsonx (IBM Watson Assistant) is your gateway to effortless AI deployment, providing unparalleled customer experiences through data source management and optimised workflows.
DOWNLOAD THE WHITEPAPER
The Total Economic Impact of IBM Watson Assistant by Forrester®. Cost Savings and Business Benefits Enabled By Watson Assistant.
WHAT IS WATSONX
Watson Assistant is IBM’s conversational AI platform that allows users to interact with business systems using natural human language.
Generative AI will be pivotal in the modernisation of customer service. Thanks to reduced development complexities and costs, IBM's Watson Assistant stands out as a game-changer in enhancing customer satisfaction.
With a strategic focus on delivering exceptional customer experiences, Conversational AI and its natural language understanding capabilities completely revolutionize interactions, automate support systems and pave the way for groundbreaking digital transformations.
Moreover, it empowers enterprises of all sizes to build and train AI solutions for diverse use cases across applications, devices, and channels, emphasising versatility beyond mere cost reduction. The result is an intelligent, customer-centric approach that streamlines processes and ensures unparalleled user satisfaction.
24/7/365
availability
Improving both customer & service desk agent experience while staying
available 24/7/365
-30%
handle time
Chatbot-augmented agents reduce interaction handle time by up to 30%
-$7,75 dollar
by call
Correctly routed conversations save $7.75 per correctly routed call.
Econocom helps you deploy Watsonx
to address your business needs more effectively.
RETAIL
Revolutionising retail through Generative AI: provide product advice, assist in on-line buying, empower versatile, customer-centric processes.
HOSPITALS
Enhancing healthcare organisations with advanced AI: IBM Watson Assistant offers precise diagnostics, personalised treatment plans, and streamlined administrative processes, ultimately improving patient outcomes and operational efficiency.
GOVERNMENT
Empowering government through Conversational AI: offer accessible, timely, and personalized assistance to citizens on complex matters opening all your know for more transparent and responsive administration.
TRAVEL
Taking travel corporations to the next level through Conversational AI: IBM Watson Assistant acts as a consulting expert to provide personalised recommendations, seamless booking experiences, and real-time assistance, increasing customer satisfaction through AI-driven insights and tailored travel services.
BANKING AND INSURANCE
Making banking & insurance corporations stand out through Conversational AI: Set a new standard in customer service through your Kate v 2.0 and tell-do-show: tell the right answer, or
do the action, or show how to resolve their issue.
HR SERVICES
Elevating HR services offices through Conversational AI: offer employees instant access to complex HR information enhancing self-service functionalities, and providing personalized interactions contribute to an overall improvement in the employee experience.
TELECOMMUNICATIONS
Relieve your overloaded service desks and let conversational AI handle the repetitive tickets, enable faster customer onboarding, offer personalized recommendations pushing customers further down the funnel.
MANUFACTURING
Industrieën ondersteunen via Conversational AI: IBM Watson Assistant optimaliseert klantinteractie door productadvies te bieden, inventariscontroles te stroomlijnen, orderinformatie te faciliteren, via een naadloze integratie met interne documenten evenals CRM-, ERP- en OMS-systemen.
DOWNLOAD THE WHITEPAPER
The Total Economic Impact of IBM Watson Assistant by Forrester®. Cost Savings and Business Benefits Enabled By Watson Assistant.