Third Party Maintenance

Automated and proactive maintenance process

The old way of managing a data center is reactive, time-consuming, costly and outdated. Thanks to our Smart Event Box, your data center can enjoy a fully automated maintenance service that streamlines the hardware support process and increases infrastructure uptime.

Because your concerns are ours, we guarantee the fastest reaction time on the market

 

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24/7 Technical Support

A 24/7 service desk for uninterrupted technical support and a quick follow-up when an incident occurs.

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Up to 2 Hour Response Time

We can guarantee a Field Engineer on-site (if required) withing 2 hours after customer contact.

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Full Repair in 4 Hours 

With 450 Field Engineers, 75.000 spare parts in stock and 600.000 machines under contract, we know how to deliver on projects.

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Service Level Agreements

Service levels adapted to your business. Adjust service levels or add and delete equipment from your contract at any time

customer experience

Maintenance Market Leaders

We pride ourselves on developping quality service and our 98% Customer Satisfaction score accross 6.000 end customers. We leverage our 40 years experience as market leaders on the maintenance market.

deliver fast

We Deliver on Projects. Fast.

SLA respect on-site intervention within 4 hours: 99%.
SLA respect repaired within 4 hours: 97%

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Supported Equipment


Econocom is the biggest support & maintenance service provider in Belgium & Luxemburg.

We provide the right expertise and proactive support for the most popular brands on the market.

We are independant. We support multiple brands and probably yours too. See for yourself:

Discover if we can support your equipment >>

Learn more about maintenance in our blog

60% economie via TPM blog image

Blog: Save up to 60% on costs in your datacenter with third party maintenance.

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Blog: The 5 main reasons why you should outsource your IT in 2020 

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Inventory: Supported Equipements (servers, storage, network) by Econocom

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Blog: 5 reasons why you should consider Third Party maintenance

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Blog: Do you have the right resources for your cloud transformation?

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Blog: 9 important questions to ask yourself before choosing a public cloud vendor